Guest Rental Agreement for Lem well LTD
Your booking is with LEM WELL Ltd (referred to as Lemwell Homes in these terms and conditions) a Limited Company registered in England and Wales 15075054 of 128 CITY ROAD LONDON UNITED KINGDOM EC1V 2NX.
By booking accommodation with Lemwell Homes, you agree to the following terms and conditions:
1. THE BOOKING
1.1. References to ‘we’ or ‘our’ are to Lemwell Homes, the entity providing accommodation services, whereas references to ‘you’ or ‘your’ pertain to the individual(s) or organisation making the booking with Lemwell Homes.
1.2. These terms apply to bookings made via the Lemwell Homes website, by email, telephone or in person. Bookings made via Booking.com, Tripadvisor, AirBnB and VRBO (HomeAway) will be subject to their terms and conditions and additional terms noted here.
1.3. Your booking is confirmed and a legal contract will be concluded once your payment has been made. No booking is made or contract concluded when payment is declined or unauthorised.
1.4. You agree that the booking is for a short-term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of section 3A(7)(a) of the protection from Eviction Act 1977.
1.5. Bookings can be any length from 14 nights up to 90 nights. Bookings may be made up to 24 hours before your stay to enable us to check your status and credit card details are correct.
1.6. Bookings may only be made by a person aged 18 or above and at least one person aged 18 or above must stay in the accommodation. Proof of ID is required as is proof of address which must match that of the credit card used for payment.
1.7. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of Lemwell Homes.
2. PAYMENTS & CANCELLATIONS
2.1. All payments shall be made by Credit or Debit Card. Lemwell Homes does not charge booking fees or credit or debit card fees.
2.2. Full payment is required upon booking unless expressly agreed otherwise.
2.3. You’ll receive a comprehensive breakdown of the total cost for your entire stay before finalising your booking and proceeding with payment. Please note that our pricing is dynamic, meaning it may fluctuate for the same or similar accommodation after your booking has been confirmed. However, this does not obligate Lemwell Homes to demand additional payment in the event of an increase, nor does it entitle you to a discount should the price decrease.
2.4. You may cancel the booking at any time up to 14 days before the first day of your booking in which case a full refund will be made to you. After this period the total amount will be payable.
2.5. Should you cancel your booking within 14 days of its commencement, please be aware that Lemwell Homes reserves the right to withhold the entire payment. Refunds, if provided, will be at the discretion of Lemwell Homes unless we can secure alternative guests for your originally booked accommodation. In such cases, a refund will be issued to you for the booking cost, adjusted for any variance in price if the replacement booking is of lower value.
2.6. We reserve the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of our reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such a cancellation, the client will receive a full refund.
2.7. A refundable security deposit of £250 is required 24 hours before check-in. This deposit is intended to cover any damages to the property or its contents incurred during the stay. The deposit will be refunded in full within 2 days after check-out, provided that no damages or additional charges are incurred. Lemwell Homes reserves the right to deduct from the security deposit any costs associated with damages, excessive cleaning, or breaches of the terms and conditions outlined herein (see section 4.)
3. YOUR STAY
3.1. Check-in time is 3 pm, with check-out scheduled for no later than 11 am, unless expressly arranged otherwise. Should you require an early check-in or a later check-out, an additional payment may be requested. Details regarding the check-in and check-out process will be provided separately for your convenience.
3.2. Lemwell Homes provides serviced accommodation rather than a hotel or guest house service. and do not provide meals or newspapers.
3.3. Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided at an extra cost and further information is available on request.
3.4. Your accommodation will also include a supply of coffee, tea, water and long-life milk.
3.5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
3.5.1 Smoke on the Premises. All rooms and common spaces in the accommodation are strictly non-smoking – you and other guests may only smoke outside of the premises;
3.5.2. Bring any pets into the premises, except for assistance dogs or unless expressly agreed by Lemwell Homes;
3.5.3. Bring any potentially dangerous materials or equipment onto the premises;
3.5.4. Tamper with any fire alarms or emergency equipment;
3.5.5. Remove, damage or destroy any property;
3.5.6. Use any technology provided to download or access any unlawful or obscene material;
3.5.7. Cause unreasonable disturbance to our other guests or any of our staff;
3.5.8. Make excessive noise particularly after 9 pm, especially from TV’s and other electronic devices;
3.5.9. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.
4. DAMAGE, THEFT & COSTS
4.1. Lemwell Homes reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
4.1.1 The cost of replacing or repairing any property including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
4.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay;
4.1.3 Any breach of our non-smoking policy. A standard charge of £150 will be charged to your card when there is evidence of smoking within the accommodation to cover cleaning costs but we also reserve the right to charge additional amounts to cover any damage caused by smoking.
4.2. Such costs may be charged on check-out but we reserve the right to apply such charges to your card at a later date where necessary.
4.3. If we for any reason are unable to apply such a charge against your credit/debit card, an invoice will be sent to you which you agree to pay within 7 days of receipt.
5. PRIVACY, DATA PROTECTION AND CREDIT/DEBIT CARD SECURITY
5.1. We handle the information you provide during reservation and check-in in line with our privacy policy. By furnishing this information, you (on behalf of yourself and each member of your group) consent to its processing and affirm that all details provided are accurate.
5.2. Please be aware that Lemwell Homes is legally obligated to maintain a register containing the names and nationalities of all guests upon their arrival, and to retain this information for a minimum of 12 months from the date of arrival. Moreover, for guests who are not citizens of Britain, Ireland, or Commonwealth countries, we are required to record details from your passport or other travel documents, along with the address of your subsequent destination.
5.3. For full details on how we collect, use and store personal data please see our full privacy policy.
5.4. We use a secure third-party service to process card payments (Stripe). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card per these terms. We do not make or store any copy of your card details in our systems or elsewhere. You can read the privacy policy of the third-party provider here: https://stripe.com/gb/privacy
6. COMPLAINTS
6.1. We want to ensure that you have an enjoyable stay. If you have a problem during your stay please talk to any member of staff who will be able to help you.
6.2. If we cannot resolve any complaint informally during your stay, you can lodge a formal complaint using the following procedure. Formal complaints must be submitted in writing using the contact details provided below. We kindly ask that you furnish as much detail as possible to facilitate a thorough investigation of your concern.
6.3. Your complaint will be handled by a designated member of Lemwell Homes’s management team. We aim to address formal complaints within 7 days. However, if this timeframe is not feasible, you will receive notification of the delay and an estimated response time. The outcome of your complaint will be communicated to you in writing.
6.4. We retain the right to dismiss, without additional inquiry, any vexatious or bad-faith complaints.
Email address: lem@lemwellhomes.com
Postal address: 128 City road, London, United Kingdom, EC1V 2NX
7. LIMITATION OF LIABILITY
7.1. The liability of Lemwell Homes to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
7.2. We shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
7.3. We shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
7.3.1. Strike, lockout or other labour dispute affecting our employees;
7.3.2. Acts of God;
7.3.3. Natural disasters;
7.3.4. Acts of war or terrorism;
7.3.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
7.3.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
7.4. Nothing in this clause or these terms shall limit our liability for death or personal injury or in respect of fraudulent misrepresentation.
8. SEVERABILITY
8.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
9. WAIVER
9.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
10. ENTIRE AGREEMENT
10.1. These terms and conditions represent the complete agreement between the parties involved and override all previous communications, understandings, and agreements pertaining to the subject matter, regardless of whether they were oral or written.
11. THIRD PARTY RIGHTS
11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
12. JURISDICTIONS
12.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.